Tell Us How We Are Doing
The MENTOR Network and REM West Virginia require, expect and promote ethical practices at all levels of the organization in accordance with its Quality of Care Standards, Code of Conduct and the laws and regulations governing the communities in which we serve.
All stakeholders—family members, governing agencies, referral sources, employees, advocates and persons served—are asked to report compliance and regulatory concerns to local program management, or to managers in human resources, quality assurance or other functions.
If this is not possible, any individual who suspects misconduct or unethical behavior is urged to call the confidential Compliance Hotline at 1-800-297-8043. The hotline is administered externally and callers can choose to be anonymous. The Hotline is available 24 hours a day, 365 days a year.
- Compliance Hotline (toll-free): 800-297-8043
- TTY/TDD: 866-294-9572
Language-translation services are available for both numbers.
Your Feedback Is Important to Us
Because we believe each individual we serve deserves the highest level of service, The MENTOR Network and REM West Virginia want to hear from you, whether it is to let us know about a team member who has gone above and beyond or to tell us how we can improve the services and supports we provide. To let us know what we can be doing to better serve you, a family member or the community, please contact your local program staff and share your thoughts. Visit our Locations page to find contact information for the location nearest you or contact us via our contact form.